Job title:Service Contracts Coordinator
Location:Tunstall Healthcare (UK) Ltd
Contract duration:12 months
Contract type:Fixed Term Contract
Main purpose of role:

We are currently recruiting a Service Contracts Coordinator, based at our Global Head Office at Whitley, Yorkshire - DN14 0HR (Junction 34, M62).

The role will sit within our Customer Satisfaction Centre and will prepare and issue accurate and timely contracts to customers reflecting their specific product requirements and contract coverage.

Key responsibilities and results areas:
  • Working within a team ensuring that targets are met.

  • Preparing and issuing contract renewals in accordance with the department’s procedures and time frames.

  • Responding to requests for service quotations ensuring that the company has accurate and up to date records of equipment installed.

  • Monitoring contracts on a frequent basis to enable invoicing by renewal date.

  • Working closely with internal and external customers including 3rd parties.

  • Working with Docuware and CRM.
Knowledge, skills and experience competencies:
  • Excellent telephone manner.

  • Excellent communication skills both verbal and written.

  • Excellent organisational and planning skills.

  • Ability to prioritise own workload to meet strict deadlines.

  • Experience of using Microsoft Office, particularly Word, Excel, and Crystal Reports.

  • Knowledge of the Baan ERP system – not essential as training will be given.

  • Good office admin skills – faxing, filing, photocopying etc.

  • A flexible & open outlook and attitude is required.

  • Attention to detail as well as ability to identify discrepancies.

  • To be able to work well within a team and also on own initiative.

  • Work well well under pressure.
Other information:

Tunstall’s vision is to give people the freedom to live as independently, securely, healthily and happily as they are able.

Tunstall Healthcare Group offers a range of Connected Care and Connected Health solutions across each of its main regions - UK, Nordics, Southern Europe, Central Europe, North America and Asia-Pacific.

Through the use of smart technology underpinned by high quality, high touch services we support older people and those with long term conditions to live independently, securely, healthily and happily as they are able.

As the market leading provider of technology-enabled care, we have been working with health, housing and social care partners for nearly 60 years.

By effectively supporting health, independence and wellbeing, our Connected Care and Connected Health solutions improve outcomes and deliver efficiencies when compared to traditional models of hospital or residence-based care.

We are always on the lookout for talented people who can help play a part in driving our business forward.

Connect with us - we are on LinkedIn, Twitter and Pinterest.


Tunstall Healthcare (UK) Ltd is an equal opportunity employer. The Company wholeheartedly supports the principle of equality in employment and opposes all forms of unlawful or unfair discrimination on any grounds

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