Job title:Customer Support Officer (Rota hours 4 on 4 off)
Location:Tunstall Healthcare (UK) Ltd
Hours:Rota hours 4 on 4 off.
Contract duration:6 months
Contract type:Fixed Term Contract
Main purpose of role:

We are currently recruiting a Customer Support Officer, based at the Global Head Office, Whitley Bridge (DN14 0HR), just off Junction 34 of the M62.



Key responsibilities and results areas:

The roles will sit within the Customer Satisfaction Centre at Whitley, which manages approximately 500 – 800 calls per day.

The Customer Support Officer will take a variety of incoming calls from customers and will manage within a timely and professional manner to bring them to a successful conclusion. Calls may involve a range of matters, for example, general enquiries, fault reports, chasing of existing faults or requests for new installations.

Knowledge, skills and experience competencies:

We are very keen to hear from candidates with previous and demonstrable experience within a similar inbound customer service / contact center environment. Candidates must have experience providing a high level of customer service/support.


To be successful you must be a confident communicator with exceptional interpersonal skills. We are keen to hear from individuals with a high attention to detail as well as the ability to input data accurately.


IT skills are an absolute must for this position – candidates must be IT literate as well as proficient and confident using multiple systems as well as Microsoft Office.


We are very keen to speak to flexible, determined and team focused individuals with the ability to perform at a constant level whilst under pressure.


Other information:

We are always on the lookout for talented people who can help play a part in driving our business forward. If you are interested in working for Tunstall Healthcare, please contact me directly or visit our website for further information.

Our Vision: A world where people have the freedom to live life to the full in a place of their choice.

Our Mission: To deliver world leading technology and services to meet the health and care needs of people today and in the future. We believe that everyone can benefit from a Tunstall product or service at some point in their lives. We enable freedom and deliver peace of mind.

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Tunstall Healthcare (UK) Ltd is an equal opportunity employer. The Company wholeheartedly supports the principle of equality in employment and opposes all forms of unlawful or unfair discrimination on any grounds.

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