Job title:Response Operator
Location:Tunstall Response
Salary:£8.45 per hour
Hours:Full time, 37.5 hours per week
Contract duration:6 Months
Contract type:Permanent
Main purpose of role:

Based at Tunstall Response (DN6 7FE) this role will cover full time, fully flexible  hours.

Tunstall Response operates 24 hours a day, 365 days a year. The response centre provides a monitoring and emergency service via a bespoke Tunstall developed computer system, ensuring fast access to essential information. Using this information a decision will be made on the appropriate action to be taken. Although most of the clients are elderly, infirm or disabled residents, there is an increasing trend to provide support for domestic violence schemes, illnesses such as dementia and out of hours property repair calls.

Key responsibilities and results areas:

This role will answer and respond to calls via the telephone, providing a service to local and police authorities, housing associations and individuals. The level of service provided to an organisation can vary from full support, out of normal office hours support or disaster recovery. Additionally the response centre manages social alarm calls as well as out of hours calls for emergency property/utility repairs for various housing associated tenants.

 

Knowledge, skills and experience competencies:

We are very keen to hear from candidates with previous experience within a similar environment, particularly dealing with difficult, challenging or emergency situations.

Communication is key to the success of this role which includes a calm, sympathetic and decisive approach. We are very keen to hear from efficient and flexible individuals with the ability to adapt to changing situations, environments, tasks as well as most importantly people and personalities.

IT skills are an absolute must to this position – candidates must be IT literate as well as proficient / confident using software and systems.

This role is extremely rewarding however highly challenging, therefore we are keen to speak to determined, team focused individuals with the ability to perform at a constant level whilst under pressure.

Please Note: It is vitally important that you are committed and able to work the hours/shift pattern as stated above as well as additionally having the ability and means to attend work at times which will include weekends and bank/public holidays.

Other information:

Based in Yorkshire but with a global presence, Tunstall Healthcare is a market leading provider of telehealthcare solutions.

Our unique products and services protect people’s wellbeing and empower them to live their lives to the full, as well as underpinning an efficient, person-centred health and social care system.

We are always on the lookout for talented people who can help play a part in driving our business forward.

Tunstall Healthcare (UK) Ltd is an equal opportunity employer. The Company wholeheartedly supports the principle of equality in employment and opposes all forms of unlawful or unfair discrimination on any grounds.

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